Leadership Council – Steven Cramer
The ability to successfully manage a customer centric product requires a leader with extensive and comprehensive skills. My ability to lead a successful team is reflected in my organizational Performance / Quality Awards (JD Powers and National Quality Review) and the achievement of departmental revenue objectives.
This leadership is reflected in a comprehensive understanding of Contact Center functions including Work Force Management, Global Site Management, Account Management, Billing Services, Client Retentions, and Sales Support. My leadership in domestic and international (Verizon International) sites increased productivity and quality through streamlined processes and procedures.